Managing your Health Online

There are many things you can do online at our surgery.

Some tasks you can do using a Online Patient Triage Form where you can:

· request an appointment

· request a sick note

· ask about test results

· contact us about an admin request

You don’t need an account to use this website.

There are other tasks you can do online, like:

· order repeat prescriptions

· view your test results

· see parts of your health record

· check or cancel appointments

· see your vaccination record

For these, you can use your NHS account or Patient Access. You can access them using their websites or apps.

Setting up an NHS account

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

Setting up Patient Access

To set up Patient Access for the first time:

· visit the surgery with photo ID so we can confirm your identity

· we will give you a username and password

· go to Patient Access or use the app to register

Accessing someone else’s information

As a parent, family member or Carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To request proxy access:

· collect a proxy access form from reception from 8am – 6:30pm Monday to Thursday and 8am – 1pm on Friday.

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website. The NHS website has information about using linked profiles to access services for someone else